Troubleshooting Workload Balancing


XenCenter 2023.x.x is currently in preview and is not supported for production use. Note that any future references to production support apply only when XenCenter 2023.x.x and XenServer 8 go from preview status to general availability.

You can use XenCenter 2023.x.x to manage your XenServer 8 and Citrix Hypervisor 8.2 CU1 non-production environments. However, to manage your Citrix Hypervisor 8.2 CU1 production environment, use XenCenter 8.2.7. For more information, see the XenCenter 8.2.7 documentation.

You can install XenCenter 8.2.7 and XenCenter 2023.x.x on the same system. Installing XenCenter 2023.x.x does not overwrite your XenCenter 8.2.7 installation.

While Workload Balancing usually runs smoothly, this help system provides a series of topics with guidance in case you encounter issues. Extra troubleshooting topics are provided in the Workload Balancing documentation.

Here are a few tips for resolving general Workload Balancing issues:

General troubleshooting tips

Start troubleshooting by reviewing the Workload Balancing log. You can find the log in the Workload Balancing virtual appliance in this location (by default):


Also, you can also see the event logs in the XenCenter Navigation pane, select Notifications and then Events for more information.

Error messages

Workload Balancing displays error messages in the Alerts view in XenCenter and, sometimes, on the screen as dialog boxes.

Troubleshooting Workload Balancing