Citrix Hypervisor

Troubleshoot the installation

January 9, 2023

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Citrix provides two forms of support: free, self-help support from www.citrix.com/support and paid-for Support Services, which you can purchase from the Support site. With Citrix Technical Support, you can open a Support Case online or contact the support center by phone.

The Citrix support site, www.citrix.com/support, hosts various resources. These resources might be helpful to you if you experience odd behavior, crashes, or other problems during installation. Resources include: forums, knowledge base articles, software updates, security bulletins, tools, and product documentation.

Using a keyboard connected directly to the host machine (not connected over a serial port), you can access three virtual terminals during installation:

Press Alt+F1 to access the main Citrix Hypervisor Installer
Press Alt+F2 to access a local shell
Press Alt+F3 to access the event log

If you experience an unknown error during installation, capture the log file from your host and provide it to Technical Support. To capture the log file, complete the following procedure.

To capture and save the log files:

Press Alt+F2 to access the local shell.

Enter the following:

/opt/xensource/installer/report.py
<!--NeedCopy-->

You are prompted to choose where you want to save the log file: NFS, FTP, or Local media.

Select NFS or FTP to copy the log file to another machine on your network. To do so, networking must be working properly, and you must have write access to a remote machine.

Select Local media to save the file to a removable storage device, such as a USB flash drive, on the local machine.

Once you have made your selections, the program writes the log file to your chosen location. The file name is support.tar.bz2.

Send the captured log file to the Support team for them to inspect.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Troubleshoot the installation

January 9, 2023

Contributed by:

January 9, 2023

Contributed by:

Troubleshoot the installation

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